Excuse me, I'm afraid there's a problem.
My soup is cold.
The shower in my room doesn't work.
This shirt has a hole. Can I change it?
I'd like a refund, please.
Could you change it, please?
I'm sorry about that. I'll fix it right away.
Could I speak to the manager, please?
Thank you for your help.
A problem with the room
- Guest
Excuse me, I'm afraid there's a problem with my room.
- Receptionist
I'm sorry to hear that. What's wrong?
- Guest
The air conditioning doesn't work, and it's very hot.
- Receptionist
I'm so sorry. I'll send someone to fix it right away.
- Guest
Thank you. Could I change rooms if it can't be fixed?
- Receptionist
Of course. We'll give you another room.
Practice
Answer the questions. Get 7 out of 10 to finish this lesson.